“I saw some sort of pop-up and I don’t know if there’s a problem,” she told a PCCare247 tech named Yakeen. He offered to check the “management part” of her computer for possible problems.
“This is very, very important part of the computer and it work like the human brain, all the major decision, all the action, all the result is taken by this management part,” Yakeen said in a strong accent relayed over a poor-quality phone line that sometimes made comprehension difficult. All he needed to run his test was total control of Novick’s Windows computer.
As noted in the article, many people don’t know anything about the built-in Windows Event Viewer. All it does is display the background processes running on a system, but as also noted, it’s the perfect point of entry for a scam operation, because there are always conflicts or errors among the multitudes of processes, and most are transitory and thus irrelevant. But it’s easy to convince many users that they indicate serious issues. And they’ll take care of them for you, no problem: it’ll only cost you a few hundred dollars.
Scammers are always good salespeople, and these guys are no exception; they don’t give the user time to think about the fact that they can buy a brand new system for less cash. Or take it to a local shop and have the system checked out for less than $100.
On a side note: I got a call last year from a woman claiming to be from Microsoft Windows, alleging that I had serious problems with my computer, which “Microsoft Windows” could fix for me. It was an interesting conversation, and I enjoyed keeping her on the line for a while. It ended abruptly, however, when I made the mistake of mentioning that I was running SuSE Linux.